The MoreSteam Team
At MoreSteam we believe that operational excellence is powered by people, not just processes. Our team is an eclectic mix of industry veterans, creative engineers, and lifelong educators—ranging from former executive chefs and collegiate athletes to literal rocket scientists. While we come from diverse backgrounds, we are united by a singular focus: helping you solve complex problems through better data and smarter design. We don't just build world-class Lean Six Sigma tools; we are a group of dedicated experts who believe in doing good work for good people. We're here to make improvement possible, one project (and one person) at a time.
Senior Leadership


Bill Hathaway
Founder and CEO
Bill Hathaway is the founder and CEO of MoreSteam, the leading online platform for process improvement training and technology, launched in 2000. A genuine pioneer in his field, Bill developed and...
Full BioBill Hathaway is the founder and CEO of MoreSteam, the leading online platform for process improvement training and technology, launched in 2000. A genuine pioneer in his field, Bill developed and introduced the first online Lean Six Sigma Black Belt... Full Bio
Bill Hathaway is the founder and CEO of MoreSteam, the leading online platform for process improvement training and technology, launched in 2000. A genuine pioneer in his field, Bill developed and introduced the first online Lean Six Sigma Black Belt course in 2001. Bill has spent more than two decades advancing blended learning models that combine eLearning, simulation workshops, and analytics-driven coaching, designed to deliver the most... Full Bio
Bill Hathaway is the founder and CEO of MoreSteam, the leading online platform for process improvement training and technology, launched in 2000. A genuine pioneer in his field, Bill developed and introduced the first online Lean Six... Full Bio
Bill Hathaway is the founder and CEO of MoreSteam, the leading online platform for process improvement training and technology, launched in 2000. A genuine pioneer in his field, Bill developed and... Full Bio


Peg Pennington
President
Peg Pennington is President of MoreSteam, where she leads the company's operations and works with organizations around the world to strengthen problem-solving capability through operational...
Full BioPeg Pennington is President of MoreSteam, where she leads the company's operations and works with organizations around the world to strengthen problem-solving capability through operational excellence, Lean Six Sigma, and continuous improvement.... Full Bio
Peg Pennington is President of MoreSteam, where she leads the company's operations and works with organizations around the world to strengthen problem-solving capability through operational excellence, Lean Six Sigma, and continuous improvement. Throughout her career, she has focused on helping leaders build management systems that develop people, improve performance, and create lasting cultures of improvement. Peg brings more than two decades of... Full Bio
Peg Pennington is President of MoreSteam, where she leads the company's operations and works with organizations around the world to strengthen problem-solving capability through operational excellence, Lean Six Sigma, and continuous... Full Bio
Peg Pennington is President of MoreSteam, where she leads the company's operations and works with organizations around the world to strengthen problem-solving capability through operational... Full Bio


Alison Smith
Vice President of Finance
Alison Smith is Vice President of Finance at MoreSteam, where she provides leadership across finance, human resources, customer service, and business operations. A licensed Certified Public Accountant...
Full BioAlison Smith is Vice President of Finance at MoreSteam, where she provides leadership across finance, human resources, customer service, and business operations. A licensed Certified Public Accountant (CPA) and Enrolled Agent (EA), Alison brings a... Full Bio
Alison Smith is Vice President of Finance at MoreSteam, where she provides leadership across finance, human resources, customer service, and business operations. A licensed Certified Public Accountant (CPA) and Enrolled Agent (EA), Alison brings a strong foundation in financial management, regulatory compliance, and business operations to her work helping MoreSteam scale while maintaining the high level of service and support customers expect.... Full Bio
Alison Smith is Vice President of Finance at MoreSteam, where she provides leadership across finance, human resources, customer service, and business operations. A licensed Certified Public Accountant (CPA) and Enrolled Agent (EA), Alison... Full Bio
Alison Smith is Vice President of Finance at MoreSteam, where she provides leadership across finance, human resources, customer service, and business operations. A licensed Certified Public Accountant... Full Bio


Dan Swartwout
General Counsel
Dan Swartwout works on legal matters for MoreSteam. He joined MoreSteam in 2021 and currently serves as General Counsel. After graduating from law school, Dan started his career with Jones Day. He...
Full BioDan Swartwout works on legal matters for MoreSteam. He joined MoreSteam in 2021 and currently serves as General Counsel. After graduating from law school, Dan started his career with Jones Day. He later clerked for the Honorable Roger L. Kline in... Full Bio
Dan Swartwout works on legal matters for MoreSteam. He joined MoreSteam in 2021 and currently serves as General Counsel. After graduating from law school, Dan started his career with Jones Day. He later clerked for the Honorable Roger L. Kline in Ohio's Fourth District Court of Appeals. Before joining MoreSteam, Dan worked as both a solo practitioner and a freelance attorney. Dan earned a B.A. in Communications from The Ohio State University... Full Bio
Dan Swartwout works on legal matters for MoreSteam. He joined MoreSteam in 2021 and currently serves as General Counsel. After graduating from law school, Dan started his career with Jones Day. He later clerked for the Honorable Roger L.... Full Bio
Dan Swartwout works on legal matters for MoreSteam. He joined MoreSteam in 2021 and currently serves as General Counsel. After graduating from law school, Dan started his career with Jones Day. He... Full Bio


Ken Robinette
Vice President of Business Development
Ken Robinette is the Vice President of Business Development at MoreSteam, where he is responsible for developing and executing growth strategies that drive both business performance and customer...
Full BioKen Robinette is the Vice President of Business Development at MoreSteam, where he is responsible for developing and executing growth strategies that drive both business performance and customer success. Since joining MoreSteam in 2023, Ken has... Full Bio
Ken Robinette is the Vice President of Business Development at MoreSteam, where he is responsible for developing and executing growth strategies that drive both business performance and customer success. Since joining MoreSteam in 2023, Ken has focused on expanding the company’s reach while helping organizations translate Operational Excellence from a training initiative into a leadership-driven system for sustained results. Ken is a Lean Six... Full Bio
Ken Robinette is the Vice President of Business Development at MoreSteam, where he is responsible for developing and executing growth strategies that drive both business performance and customer success. Since joining MoreSteam in 2023, Ken... Full Bio
Ken Robinette is the Vice President of Business Development at MoreSteam, where he is responsible for developing and executing growth strategies that drive both business performance and customer... Full Bio


Lindsay Van Dyne
Vice President of Marketing
Lindsay Van Dyne joined the MoreSteam team in 2014. She is responsible for developing and executing the company's marketing strategy. Her marketing experience includes technical aspects of search...
Full BioLindsay Van Dyne joined the MoreSteam team in 2014. She is responsible for developing and executing the company's marketing strategy. Her marketing experience includes technical aspects of search engine optimization (SEO), digital content marketing... Full Bio
Lindsay Van Dyne joined the MoreSteam team in 2014. She is responsible for developing and executing the company's marketing strategy. Her marketing experience includes technical aspects of search engine optimization (SEO), digital content marketing strategies, lead generation, website development, event management, and partner relationships. Before switching to the marketing team, Lindsay spent several years as MoreSteam's eLearning product... Full Bio
Lindsay Van Dyne joined the MoreSteam team in 2014. She is responsible for developing and executing the company's marketing strategy. Her marketing experience includes technical aspects of search engine optimization (SEO), digital content... Full Bio
Lindsay Van Dyne joined the MoreSteam team in 2014. She is responsible for developing and executing the company's marketing strategy. Her marketing experience includes technical aspects of search... Full Bio


Michael Hathaway
eLearning Content Manager
Michael manages instructional content at MoreSteam, working to ensure that lessons are clear, memorable, relevant, and filled with high-impact practice. Prior to joining MoreSteam, he spent seven...
Full BioMichael manages instructional content at MoreSteam, working to ensure that lessons are clear, memorable, relevant, and filled with high-impact practice. Prior to joining MoreSteam, he spent seven years teaching middle school students at YES Prep... Full Bio
Michael manages instructional content at MoreSteam, working to ensure that lessons are clear, memorable, relevant, and filled with high-impact practice. Prior to joining MoreSteam, he spent seven years teaching middle school students at YES Prep Northside in Houston, Texas, and KIPP Columbus Middle in Columbus, Ohio. He taught classes covering a broad range of subjects including reading, social studies, and science. Both of these charter school... Full Bio
Michael manages instructional content at MoreSteam, working to ensure that lessons are clear, memorable, relevant, and filled with high-impact practice. Prior to joining MoreSteam, he spent seven years teaching middle school students at YES... Full Bio
Michael manages instructional content at MoreSteam, working to ensure that lessons are clear, memorable, relevant, and filled with high-impact practice. Prior to joining MoreSteam, he spent seven... Full Bio


Xander Hathaway
Vice President of Product Development
Alexander “Xander” Hathaway is Vice President of Product Development at MoreSteam, where he leads the software development team and shapes the strategy, architecture, and technical foundation of the...
Full BioAlexander “Xander” Hathaway is Vice President of Product Development at MoreSteam, where he leads the software development team and shapes the strategy, architecture, and technical foundation of the company’s platform. His work focuses on the... Full Bio
Alexander “Xander” Hathaway is Vice President of Product Development at MoreSteam, where he leads the software development team and shapes the strategy, architecture, and technical foundation of the company’s platform. His work focuses on the intersection of technology, people, and the evolving nature of work, with an emphasis on building systems that help organizations solve problems effectively at scale. Xander’s expertise spans enterprise... Full Bio
Alexander “Xander” Hathaway is Vice President of Product Development at MoreSteam, where he leads the software development team and shapes the strategy, architecture, and technical foundation of the company’s platform. His work focuses on... Full Bio
Alexander “Xander” Hathaway is Vice President of Product Development at MoreSteam, where he leads the software development team and shapes the strategy, architecture, and technical foundation of the... Full Bio
Business Development, Customer Relations, Marketing


Alexi Bapst
Marketing & Business Development Specialist
Lexi began working with MoreSteam’s Marketing team in August 2024. Since then, she has made a strong impact through email and social media marketing, content creation, and advertising efforts. She has...
Full BioLexi began working with MoreSteam’s Marketing team in August 2024. Since then, she has made a strong impact through email and social media marketing, content creation, and advertising efforts. She has also helped strengthen alignment between... Full Bio
Lexi began working with MoreSteam’s Marketing team in August 2024. Since then, she has made a strong impact through email and social media marketing, content creation, and advertising efforts. She has also helped strengthen alignment between Marketing and Sales and now supports initiatives across both teams. Lexi earned both her undergraduate degree in Integrative Management and her MBA in Marketing and Analytics from Niagara University in just... Full Bio
Lexi began working with MoreSteam’s Marketing team in August 2024. Since then, she has made a strong impact through email and social media marketing, content creation, and advertising efforts. She has also helped strengthen alignment... Full Bio
Lexi began working with MoreSteam’s Marketing team in August 2024. Since then, she has made a strong impact through email and social media marketing, content creation, and advertising efforts. She has... Full Bio


Emily Dearring
Marketing Analyst & Creative Lead
We welcomed Emily to the MoreSteam team in August of 2021. Emily comes to us with a wide range of skills and knowledge, including a background in advertising and marketing for print and web mediums....
Full BioWe welcomed Emily to the MoreSteam team in August of 2021. Emily comes to us with a wide range of skills and knowledge, including a background in advertising and marketing for print and web mediums. Since working here, Emily has discovered a love... Full Bio
We welcomed Emily to the MoreSteam team in August of 2021. Emily comes to us with a wide range of skills and knowledge, including a background in advertising and marketing for print and web mediums. Since working here, Emily has discovered a love of data. She spends ample time researching and digging into marketing analytics and data — her experiences in design and front-end web development aid MoreSteam in strategizing straightforward user... Full Bio
We welcomed Emily to the MoreSteam team in August of 2021. Emily comes to us with a wide range of skills and knowledge, including a background in advertising and marketing for print and web mediums. Since working here, Emily has... Full Bio
We welcomed Emily to the MoreSteam team in August of 2021. Emily comes to us with a wide range of skills and knowledge, including a background in advertising and marketing for print and web mediums.... Full Bio
Product Development


Jennifer Adams
Software Developer
Jennifer Adams is a Software Developer at MoreSteam, where she helps build and maintain the digital experiences that support MoreSteam’s courses, products, and continuous improvement resources. Her...
Full BioJennifer Adams is a Software Developer at MoreSteam, where she helps build and maintain the digital experiences that support MoreSteam’s courses, products, and continuous improvement resources. Her work includes front-end development, CMS-powered web... Full Bio
Jennifer Adams is a Software Developer at MoreSteam, where she helps build and maintain the digital experiences that support MoreSteam’s courses, products, and continuous improvement resources. Her work includes front-end development, CMS-powered web pages, interactive site elements, SEO-focused improvements, analytics implementation, and user-facing tools across MoreSteam’s marketing, learning, and product platforms. Jennifer brings a unique... Full Bio
Jennifer Adams is a Software Developer at MoreSteam, where she helps build and maintain the digital experiences that support MoreSteam’s courses, products, and continuous improvement resources. Her work includes front-end development,... Full Bio
Jennifer Adams is a Software Developer at MoreSteam, where she helps build and maintain the digital experiences that support MoreSteam’s courses, products, and continuous improvement resources. Her... Full Bio


Karina Kretz
Director of Product – EngineRoom
Karina Kretz began working at MoreSteam in 2016. She started as a Software Developer on the eLearning team, then moved into a Developer role on EngineRoom. She later became the Lead Designer on...
Full BioKarina Kretz began working at MoreSteam in 2016. She started as a Software Developer on the eLearning team, then moved into a Developer role on EngineRoom. She later became the Lead Designer on Process Playground before landing her current role as... Full Bio
Karina Kretz began working at MoreSteam in 2016. She started as a Software Developer on the eLearning team, then moved into a Developer role on EngineRoom. She later became the Lead Designer on Process Playground before landing her current role as the EngineRoom Product Manager. She discovers and documents customer pain points in and out of the software and translates them into easy-to-use EngineRoom features. She also prioritizes and schedules... Full Bio
Karina Kretz began working at MoreSteam in 2016. She started as a Software Developer on the eLearning team, then moved into a Developer role on EngineRoom. She later became the Lead Designer on Process Playground before landing her... Full Bio
Karina Kretz began working at MoreSteam in 2016. She started as a Software Developer on the eLearning team, then moved into a Developer role on EngineRoom. She later became the Lead Designer on... Full Bio


Mel Coyle
Instructional Designer
Mel Coyle is a licensed educator with experience in course development, classroom teaching, large scale project management, and data-informed practices. She joined the MoreSteam team in December...
Full BioMel Coyle is a licensed educator with experience in course development, classroom teaching, large scale project management, and data-informed practices. She joined the MoreSteam team in December 2022 as the eLearning Instructional Designer. She is... Full Bio
Mel Coyle is a licensed educator with experience in course development, classroom teaching, large scale project management, and data-informed practices. She joined the MoreSteam team in December 2022 as the eLearning Instructional Designer. She is responsible for improving the clarity and alignment of current lessons, adding more practices, skill checks, and exam questions, and analyzing question data. Prior to joining MoreSteam, Mel spent 13... Full Bio
Mel Coyle is a licensed educator with experience in course development, classroom teaching, large scale project management, and data-informed practices. She joined the MoreSteam team in December 2022 as the eLearning Instructional Designer.... Full Bio
Mel Coyle is a licensed educator with experience in course development, classroom teaching, large scale project management, and data-informed practices. She joined the MoreSteam team in December... Full Bio


Thomas DeMarco
Principal Statistician
Thomas DeMarco serves as Principal Statistician at MoreSteam, where he collaborates with teams across product development, eLearning, and marketing to address diverse statistical challenges. Prior...
Full BioThomas DeMarco serves as Principal Statistician at MoreSteam, where he collaborates with teams across product development, eLearning, and marketing to address diverse statistical challenges. Prior to joining the MoreSteam team in the Spring of... Full Bio
Thomas DeMarco serves as Principal Statistician at MoreSteam, where he collaborates with teams across product development, eLearning, and marketing to address diverse statistical challenges. Prior to joining the MoreSteam team in the Spring of 2025, Thomas was an industrial statistician for Eastman Chemical where he consulted with engineers and chemists to optimize data collection and analysis, driving process improvements and operational... Full Bio
Thomas DeMarco serves as Principal Statistician at MoreSteam, where he collaborates with teams across product development, eLearning, and marketing to address diverse statistical challenges. Prior to joining the MoreSteam team in the Spring... Full Bio
Thomas DeMarco serves as Principal Statistician at MoreSteam, where he collaborates with teams across product development, eLearning, and marketing to address diverse statistical challenges. Prior... Full Bio
