Resources for Operational Excellence

Quality Time Podcast: Managing on Purpose with Mark Reich

Mark Reich, Senior Lean Coach at the Lean Enterprise Institute, joins Dan Swartwout to discuss his new book "Managing on Purpose." Reich shares insights from his 23-year Toyota career, explaining how Hoshin Kanri aligns teams, develops leaders, and drives innovation. Listen as Mark Reich shares valuable lessons from his decades in Lean leadership.

Using Process Modeling to Reduce Emergency Department Turnaround Time–Connecting Patients with Doctors faster

Learn how Baptist Health South Florida cut Emergency Department turnaround times by 30% using process modeling to test improvements and gain consensus. Register now!

How to Conduct a Gauge R&R Study

Are you confident in the data driving your quality decisions? Join statistician Kevin Keller for a practical, 1-hour walkthrough of Gauge R&R to learn how to assess measurement variation and ensure your system delivers accurate, reliable data.

Introduction to Process Modeling for Data-Driven Lean Design

Learn how to build process models, a digital twin of your workflow, to pilot and stress test process improvements before implementation.

What is Discrete Event Simulation?

Discover how Discrete Event Simulation (DES) models processes, analyzes variability, and improves system performance across industries. Learn practical steps to build your own simulation model and explore real-world examples in healthcare, manufacturing, and service industries.

Common Process Modeling Mistakes and How to Avoid Them

Process modeling is a powerful tool for driving continuous improvement—but only if it’s done right. This blog highlights five common mistakes new modelers make and offers practical tips to help you build models that reflect reality, drive better decisions, and deliver real results.