James Hancock on Trust, Leadership, and Continuous Improvement
September 29, 2026
James Hancock knows the statistics and tools behind Lean Six Sigma, but he knows data alone rarely creates change. As an Operational Excellence leader at Greif, he combines technical problem-solving with trust, coaching, and people-centered leadership. Hear how experience, repetition, and meeting people where they are shape the way he leads continuous improvement.
Building Better AI Systems Through Verification, Judgment, and Operational Excellence
Explore how AI is transforming Operational Excellence and why verification is becoming the critical business skill in the AI era.
SPC in Lean Six Sigma: Measure & Control Phases
Learn how to use Statistical Process Control (SPC) effectively in the Measure and Control phases of a Lean Six Sigma DMAIC project.
Making Sense of Statistical Process Control
Join Kevin Keller for an introduction to statistical process control (SPC) and learn how control charts help you understand variation and process behavior.
Drawing the Connections at BP4OPX 2026
What does operational excellence look like in practice? Discover the connections that emerged at BP4OPX 2026, from making systems visible and involving people in change to linking strategy with daily work and learning when plans meet reality.
What Parenting Can Teach Us About Process Improvement
What can parenting teach us about process improvement? Quite a bit, it turns out. From advanced notice and experimentation to coaching through mistakes, here are a few lessons from a highly variable, extremely vocal process-improvement laboratory.
Earn a Certificate in Root Cause Analysis
Learn to Facilitate MoreSteam's Lean and DMAIC Training Simulations
Advanced Root Cause Analysis for Quality and Process Experts
Free Webinar - Nov. 18 • 11am ET
Managing on Purpose Using Hoshin Kanri
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