Trust Equity: The Human Side of Operational ExcellenceFebruary 19, 2025 •4:00 PM UTC

Operational Excellence is about more than just improvement strategies and process changes—it’s about creating a culture where people thrive. The true power of OpEx lies in the trust, collaboration, and strong relationships that enable people to drive meaningful and lasting change. In this webinar, Emmanuel Aouad, Manager of Operational Excellence & Transformation at Stripe, explores how building trust and focusing on human connections are essential for successful OpEx initiatives.

Drawing from over 14 years of experience across various industries, Emmanuel shares his approach to weaving improvement principles into an organization's culture by prioritizing human experiences and fostering "trust equity." Discover how to achieve small but impactful "ashy wins" that build credibility and set the stage for lasting cultural transformation.

What You’ll Learn

• Building Trust Equity: Learn practical approaches to establish trust across teams, a critical foundation for driving meaningful and sustainable change in your organization.
• Balancing Structure and Relationships: Discover how to balance immutable processes with the flexibility of human relationships, to create a culture that adapts and thrives in the face of change.
• The Four Phases of HEARing: Dive into a proven framework to overcome resistance, foster collaboration, and build momentum for embedding Operational Excellence into your organization’s culture.
• Delivering "Ashy Wins" to Build Momentum: Discover how small, early successes can serve as powerful catalysts for building credibility, inspiring engagement, and scaling improvement efforts.
• Transforming Work Life Through Culture: Understand how focusing on relationships and collaboration can lead to improved workflows, reduced friction, and a more cohesive and motivated workforce.

Who Should Attend

This webinar is open to all Continuous Improvement team members who are looking to:

• Enhance teamwork by building trust, improving communication, and aligning goals.
• Navigate the challenges of collaborating with other departments, especially those unfamiliar with or resistant to OpEx principles.
• Hone leadership skills to effectively guide team members and navigate challenges.
• Gain insights into balancing process improvement projects with day-to-day responsibilities, making a positive impact on colleagues and workflows.

In this webinar, view your work through a new lens—one that prioritizes trust, relationships, and practical steps to create meaningful and lasting change.