Developing Effective Problem-Solvers with Game-Based LearningApril 30, 2026 •3:00 PM UTC
Too often, improvement training leans heavily on explanation and not enough on practice. But Lean work happens in messy, dynamic environments where people need more than knowledge alone. They need the ability to apply what they know, the confidence to act, and the judgment to respond in real situations.
Think about how pilots are trained. Before they ever fly a plane full of passengers, they spend hours in flight simulators to practice making decisions, responding to unexpected conditions, and learning from mistakes in an environment where failure is safe and feedback is immediate.
Developing effective problem-solvers works the same way.
In this webinar, Bill Hathaway explores why game-based learning and simulation-based practice are such powerful tools for building real improvement capability. Drawing on MoreSteam’s experience helping organizations develop problem solvers at scale, Bill will examine the path from knowledge to mastery and demonstrate how well-designed simulations help learners move beyond theoretical understanding into confident, capable change agents.
What You’ll Learn
- Why Lean capability requires both ability and confidence
- Why practice-based learning is essential for developing problem solvers
- How simulation and game-based learning help learners build higher-order skills
- What makes a simulation effective, including complexity, fidelity, open-endedness, and scoring
- How to think about simulation as part of a blended learning model for Lean development
CEO • MoreSteam
Bill Hathaway is the founder and CEO of MoreSteam, the leading online platform for process improvement training and technology, launched in 2000. A genuine pioneer in his field, Bill developed and introduced the first online Lean Six Sigma Black Belt course in 2001. Bill has spent more than two decades advancing blended learning models that combine eLearning, simulation workshops, and analytics-driven coaching, designed to deliver the most effective process improvement training to global audiences.
Bill was trained in Statistical Process Control by W. Edwards Deming while at Ford Motor Company, and was sent by Ford to attend Peter Senge's Fifth Discipline executive education program at MIT. A sought-after speaker and educator, Bill has been invited to address students and faculty on operational excellence at Northwestern University (Kellogg), the University of Notre Dame, The Ohio State University, California Polytechnic University, and the University of Southern California. He presents regularly at the ASQ World Conference, ASQ Lean and Six Sigma Conference, Lean Six Sigma World Conference, and the IISE Annual Conference. Bill earned an undergraduate finance degree from the University of Notre Dame and graduate degree in business finance and operations from Northwestern University's Kellogg Graduate School of Management.
