Episode 42: Change Management That Actually Works with Kim Scibelli
On this episode of Quality Time with MoreSteam, Kim Scibelli joins the show. Kim is a Lean Six Sigma Black Belt who leads supply chain and operations at AVS Bio. And after coaching teams through transformations for years, Kim has learned that you can't “pizza party” your way to culture change.
Why do people say they want things to get better but resist when changes actually happen? Kim talks about identifying blockers at every level and developing strategies to help them get on board. She also discusses the importance of giving teams the freedom to experiment. For example, Kim describes the time she gave a terrified team permission to try something new. That one act of trust led to a new cart design that rolled out across 23 distribution centers.
Kim explains the difference between agreement and alignment and why confusing the two can derail change efforts. She also talks about vulnerability in operational excellence and what self-reflection actually looks like for leaders.
Of course, host Dan Swartwout once again manages to weave some classic TV into the show. This time, it’s Dragnet and The Price is Right. The episode ends with Kim explaining why she stays in change management. Her answer about making work better for people and helping them feel seen and heard is the perfect way to end this conversation. And that’s just the facts.
In this episode, you will hear about:
1:52 - Change management is hard
3:17 - Resistance to change
9:10 - Mistakes leaders make when leading change
10:25 - Being self-aware
11:59 - Giving your team the freedom to try something new
15:02 - Change management and being vulnerable
18:12 - You can't “pizza party” your way to culture change,
24:31 - The difference between agreement and alignment
27:05 - Doing things differently
33:02 - The lasting impact of successful change management
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Host • MoreSteam
Dan Swartwout is the host of Quality Time with MoreSteam. A lifelong Central Ohio resident, Dan is a double Buckeye. He earned both a BA and a law degree from The Ohio State University. Before joining MoreSteam, Dan had a long career as a host, comedian, and master of ceremonies. For 17 years, Dan was the studio audience host for the Ohio Lottery game show Cash Explosion. Dan was also the host of CBuzz, which was a collaboration between the Columbus Chamber of Commerce, WWCD 92.9, and the Columbus Dispatch. On CBuzz, Dan interviewed some of the most prominent entrepreneurs in Central Ohio. From 2002-2020, Dan toured the country as a standup comedian. Tracks from his comedy CD have been played over 5,000 times on Sirius/XM satellite radio. Now, Dan brings his experience and enthusiasm to Quality Time with MoreSteam -- it's business and fun, together.
Executive Director Supply Chain & Operations • AVS Bio
Kim Scibelli is the Executive Director Supply Chain & Operations at AVS Bio. As an accomplished champion of Lean principles, with a demonstrated history of success in logistics, operations, and continuous improvement across the supply chain workflow, Kim has coached multiple teams through Lean Transformations. She helps create cultures centered around high-level problem-solving and develops strategies for cultivating cultures of continuous improvement. She summarizes her experience in three key areas; an engaging and effective team leader, a process improvement pioneer, and an organizational management expert.
