When something goes wrong, what happens next? Do we look for who made the mistake or do we ask what in the system made that mistake possible?
Most organizations say they value problem solving, but under pressure they default to urgency. They fix the visible issue and move on. They even congratulate themselves for being responsive, yet the same problem comes back days, weeks, or months later.
This Master Series challenges leaders and teams to move beyond surface fixes and elevate Root Cause Analysis from a reactive tool to a systematic way of thinking. Together, we will explore how leadership behavior, daily management routines, and structured root cause analysis create the conditions for real, sustainable improvement.
Fundamentals of Root Cause Analysis Training Sessions
April 21, 2026
Session 1: Identifying Potential Root Causes
- Distinguish between common causes and special causes of problems
- Use tools like 5 Whys and Fishbone diagrams to explore possible causes
- Map cause-and-effect relationships using root cause trees
- Combine observations with data to investigate system behavior
- Use visual tools like process maps and Pareto charts to reveal patterns
April 28, 2026
Session 2: Validating Causes and Selecting Countermeasures
- Validate suspected causes using data and analysis
- Interpret patterns using stratification, regression, and visual analysis tools
- Evaluate potential countermeasures based on impact, cost, and feasibility
- Avoid weak countermeasures that address symptoms instead of causes
- Design improvements that change the system
Ready to Get Started?
What's Included:
- Two interactive, hour-long sessions led by MoreSteam President and Lean leader, Peg Pennington
- 60-day full access to RCA tools in EngineRoom including Pareto charts, Fishbone diagrams, root cause trees, regression analysis, and decision trees, and more
- Practical instruction on root cause analysis methods including 5 Whys, Fishbone diagrams, and root cause trees
- Skills to identify the limits of basic RCA approaches and apply data-driven analysis to uncover deeper system causes
- Access to session recordings plus a downloadable certificate of completion to recognize your participation
Maximize Your Data Analysis Skills with EngineRoom®
Included in your training, you'll receive full access to EngineRoom, our comprehensive data analysis and statistical software designed specifically for quality and process improvement professionals. With 60 days of unlimited access, you can dive deep into EngineRoom's powerful features, exploring tools and techniques that enhance your analytical skills.
- Comprehensive Data Analysis: Utilize an extensive suite of tools, including statistics, diagramming, documentation and process modeling.
- Process Playground: Experiment and simulate scenarios to see the impact of different process improvement techniques with EngineRoom's process modeling software.
- Smart Assistant: Hexie, our AI chatbot, can answer questions, help explain statistics and direct you to process improvement tools.
- 60-Day Access: Continue to explore and apply your learning with EngineRoom even after the course ends.
Learn from Industry Leaders
Our instructors are seasoned professionals with extensive backgrounds in their fields, combining academic expertise with real-world experience. Expect interactive sessions, hands-on application, and expert guidance tailored to your learning journey.
President • MoreSteam
Peg Pennington joined MoreSteam's executive team in 2018 and today leads all company operations as President. Previously, Peg was the Executive Director of the Center for Operational Excellence at The Ohio State University, where she helped shape the Master of Business Operational Excellence ('MBOE') program and strengthen standards for Lean Six Sigma certification. She serves on the board of directors for the Lean Enterprise Institute (LEI). A recognized voice in operational excellence, Peg speaks at over a dozen national conferences each year and leads product workshops.
Before joining MoreSteam, Peg was the Executive Director of the Center for Operational Excellence at The Ohio State University. Peg holds a bachelor’s degree in finance from Michigan State University and an MBA from the University of Dayton.
